Online reputation marketing(ORM)
Online reputation is very similar to old school public relation practice where PR manager or team manages and controls the image of a business or an individual. Online, the revolves around overshadowing the visibility of negative results on search engines (especially Google).
In a business, you cannot always have 100% satisfied customers. 90% might be happy with your product and services and some might have had a bad or poor experience. Unfortunately, what we have analysed is that the people who experience poor services are 10X more likely to post a review. This makes reputation management extremely important for brands as it can really destroy the brand value and have direct impact on your sales and revenue.
Negative reviews are usually found on reviews websites, complaint boards, forums and articles.
Justgoweb works for your company or brand as an online reputation management agency to help you reduce the negative sentiments and push back these negative results from Page 1 of search engines.